Service Delivery Policy

Music Hub provides on-site services and digital deliverables. There is no physical product shipping. "Delivery" means making the booked service or the purchased code/voucher available to you.

• Delivered at our premises: Calea Baciului nr. 99, Cluj-Napoca, jud. Cluj, România.
• At the exact date and time interval selected during booking.
• The booking confirmation (with date, time and room) is sent by email immediately after a successful payment.
• Please arrive at the start of your slot; the room is reserved exclusively for you for the booked duration.

• After purchasing a monthly package you are contacted within 24 hours to set the lesson schedule with the teacher.
• Lessons take place on-site according to the agreed schedule.

• Delivered electronically (by email) immediately after the payment is confirmed.
• The voucher contains a unique code and its validity period.
• If you don't receive the email within a few minutes, check your spam folder or contact us.

Digital deliverables: instant (max. a few minutes) after payment. On-site services: at the scheduled slot. There are no delivery/shipping fees — the displayed price is the final price.

If a confirmation or voucher does not arrive, contact us at [email protected] or 0770 271 051 and we will resend it. See also the Cancellation & Refund Policy.